Issue details

To review the existing Service Level Agreement (SLA) between Fareham Borough Council and Citizen’s Advice Fareham and to propose a new two year SLA commencing on 01 April 2018 to 31 March 2020.

Fareham Borough Council provides funding to Citizen Advice Fareham who help to provide a free, impartial and independent service of generalist advice, information, support and representation in a confidential manner to vulnerable people in need of help and support who reside in the Borough of Fareham, including business concerns.

This report reviews the work done by Citizen Advice Fareham throughout the duration of their three-year Service Level Agreement (SLA) and proposes the Council enters into a new two-year funding agreement with Citizen Advice Fareham, with a review of the existing arrangements for providing  the service from their main office above Fareham Library being undertaken by Citizen Advice Fareham and concluded by December 2019.

The purpose of that review will be to evaluate the current service delivery model and the outcome will help to inform the arrangements for a new SLA (Appendix A), which, subject to approval, would be scheduled to commence from 01 April 2020.