Issue details

Works on phase five of the Vanguard interventions are now under way with interventions commencing in Tenancy Services and Building Control Partnership, an expansion of the Streetscene intervention and a continuation of works in Democratic Services.

Significant lessons have been learnt from each intervention to date and new ways of working have been implemented, which have resulted in a more responsive customer focused approach.

The main purpose of the initial contract was to improve the overall customer experience; the interventions have however generated unplanned savings of £1,132,300 per annum, with further savings likely in the future.

The contract with the Vanguard Consultancy is nearing completion, however it is recognised that, on occasions, the support and guidance of a Vanguard consultant may be required.  A call-off arrangement is therefore in place, with a budget of £20,000 set aside from the spending reserve surplus.