Issue details

To seek approval for a new corporate performance measures approach to support a formal continuous improvement framework and transparency across the Council.

The Council has a strong background in delivering improvements and efficiencies across our services.

In recent years there has been growing scrutiny across the Local Authority sector from central government.  This has required increased levels of performance data collection and reporting.  In addition to this, the potential benefits of a more data driven approach to service planning, delivery, governance and transparency are recognised.

A proposal for a new corporate performance measures approach is presented for approval, developed following engagement with service leads and managers. The Corporate Strategy 2023-29 guides all the work we do.  Therefore, the proposed measures are focused on each of our six corporate priorities.  The list of measures would evolve over time to reflect changes in service delivery and priorities.

Alongside the measures, customer facing services will conduct regular 10/10 surveys.  These will help give a fuller picture of service performance and help identify potential areas for improvement.

If approved, the measures and 10/10 survey results would be reported to the Audit and Governance committee every six months.  A new corporate performance section of the Council website would be created, with data presented in simple charts that show trends over time.  Updates on the progress of projects in our Corporate Strategy would also be presented following the annual reviews of the Strategy.  

This approach would ensure a good level of transparency regarding Council performance.

The baseline measures and 10/10 survey feedback will then be used to develop a series of service specific improvement aims over the next 12-months and form part of a formal continuous improvement framework.