Decision details

This report sets out the results of the 2013 Residents' Satisfaction Survey.

In the Autumn of 2013, the Council carried out a Residents' Satisfaction Survey by sending a self-completion questionnaire through the post to 4020 households selected at random from the Electoral Register.  The questionnaire was based around the Council's Corporate Priorities, used plain English and was graphically designed to ensure the maximum number of responses.  The Council received 1291 responses in total, which represents a 32% return, which is good for this type of survey.

Some questions were repeated from previous Resident's Surveys, the last one taking place in 2011, allowing the comparison of satisfaction over time.  Most of the results showed an upward trend in satisfaction since 2011.  The majority, 97% of respondents were happy with their local area as a place to live, 89% thought the Council provided value for money and 91% were happy with the way the Council runs things.  Collecting household waste, working with the police to reduce crime and keeping the streets clean were the most important services to respondents.

74% of people thought that planning for a new community at Welborne was the right approach to take to help meet Fareham’s future housing needs and help stop piecemeal development in the countryside that separates the different communities in the Borough. 

The results of the survey indicate that a review of Community Action Team (CAT) meetings may be needed.

The full report containing the results of the survey is attached at Appendix A.

RESOLVED that the Executive:

(a)       notes the results of the 2013 Residents’ Satisfaction Survey and agrees that the information be used to inform future planning; and

(b)       requests a review of Community Action Teams and that CAT officers be asked to consult all Councillors on behalf of the CAT Chairmen, after which a report will be presented to a future meeting of the Executive.