Meetings, agendas and minutes Calendar Committees Constitution Election Results Decisions ePetitions Notice of Key Decisions Library Meetings Outside bodies Search documents Subscribe to updates What's new Your Councillors Your County Councillors Your MEPs Your MPsThis report presents a revised Corporate Complaints Procedure.
The current Corporate Complaints Procedure is a two-stage process, with formal complaints received by the Council being directed to the appropriate Head of Service at the first stage before being escalated, if necessary, to the Director.
The two-stage process has been reviewed in response to concerns that service areas are not being given the opportunity to resolve issues prior to a formal complaint being made. A three-stage process is recommended, with the first stage directing the complaint to the Manager of the service area involved.
Decision type: Non-key
Decision status: Recommendations Approved
Decision due: 5 Sep 2022 by Executive
Lead member: Executive Member for Policy & Resources
Lead director: Director of Leisure and Community
Contact: Kat Hillman Email: khillman@fareham.gov.uk.
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